Responsible Gaming

1. Our Commitment to Responsible Gaming

At Sylverique Hotels & Resorts, we are committed to promoting responsible gaming practices within our casino facilities. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or escape from problems. Our responsible gaming program is designed to provide a safe and supportive environment for our guests while offering measures to prevent and address problem gambling behaviors.

2. Understanding Responsible Gaming

Responsible gaming means making informed choices about gambling activities based on personal circumstances. It involves:

• Viewing gambling as entertainment, not as a way to make money
• Only gambling with money you can afford to lose
• Setting time and money limits before playing
• Never chasing losses
• Not gambling when upset, depressed, or under stress
• Balancing gambling with other activities
• Understanding the odds and games you play

3. Recognizing Problem Gambling

Problem gambling occurs when gambling behavior disrupts or damages personal, family, or vocational pursuits. Signs of problem gambling may include:

• Spending more time or money on gambling than intended
• Feeling irritable or restless when not gambling
• Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
• Lying to family members or others to hide gambling activities
• Borrowing money or selling possessions to finance gambling
• Unsuccessful attempts to cut back or stop gambling
• Risking or losing significant relationships, job opportunities, or career prospects due to gambling
• Relying on others to provide money to relieve desperate financial situations caused by gambling

4. Our Responsible Gaming Measures

4.1 Staff Training

All our casino staff undergo comprehensive training on responsible gaming, including:

• Recognizing signs of problem gambling
• Approaching and communicating with guests who may be experiencing difficulties
• Knowledge of resources and support services available
• Regular refresher courses and updates on best practices

4.2 Self-Exclusion Program

We offer a voluntary self-exclusion program that allows guests to restrict their access to our gaming facilities. Options include:

• Temporary exclusion (3 months, 6 months, 1 year)
• Long-term exclusion (3 years, 5 years)
• Permanent exclusion

During the self-exclusion period, we will take reasonable steps to identify and remove self-excluded individuals from our gaming areas and promotional mailing lists.

4.3 Limit-Setting Tools

We provide various tools to help guests manage their gambling, including:

• Voluntary spending limits
• Time limits on gaming activities
• Cooling-off periods
• Reality checks (periodic alerts about time spent gambling)

4.4 Information and Resources

Throughout our casino facilities, we provide:

• Responsible gaming informational materials
• Self-assessment tools
• Contact information for support services
• Information about odds and game rules

5. Protection of Vulnerable Persons

We are committed to protecting vulnerable individuals, including:

5.1 Minors

We strictly enforce age verification procedures and prohibit individuals under the legal gambling age from entering gaming areas. Staff are trained to request identification from anyone who appears to be under 25 years of age.

5.2 Intoxicated Persons

We do not permit visibly intoxicated individuals to gamble and may refuse service or ask them to leave the gaming floor.

5.3 Persons Showing Signs of Problem Gambling

Our staff are trained to identify and approach guests who show signs of distress or problem gambling behaviors. We offer information and assistance in a discreet and respectful manner.

6. Advertising and Marketing

Our advertising and marketing practices adhere to responsible gaming principles:

• No targeting of vulnerable individuals or minors
• No misrepresentation of chances of winning
• Inclusion of responsible gaming messages and helpline information
• Respect for self-excluded individuals by removing them from marketing lists
• Truthful representation of promotions and bonuses

7. Support Resources

We collaborate with various organizations specializing in problem gambling prevention and treatment. The following resources are available to our guests:

8. Contact Us

For more information about our responsible gaming program or to provide feedback, please contact:

Responsible Gaming Coordinator
Sylverique Hotels & Resorts
Email: [email protected]
Phone: +33 1 23 45 67 95

You can also speak with any casino manager or supervisor during your visit.

9. Commitment to Continuous Improvement

We regularly evaluate and improve our responsible gaming practices through:

• Staff feedback and suggestions
• Guest surveys and comments
• Consultation with problem gambling experts
• Review of industry best practices
• Compliance with evolving regulations and standards

Sylverique Hotels & Resorts is dedicated to providing a safe, fair, and enjoyable gaming environment for all our guests. We believe that gaming should remain a pleasurable leisure activity and are committed to helping those who may develop problems.