Cancellation Policy

1. Introduction

At Sylverique Hotels & Resorts, we understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring the efficient management of our hotel operations. This policy outlines the terms and conditions for cancellations, modifications, and refunds for reservations at all Sylverique properties worldwide.

Please note that specific cancellation policies may vary by property, rate type, booking channel, and time of year. The exact terms applicable to your reservation will be clearly communicated during the booking process and in your confirmation email.

2. Standard Cancellation Policy

Our standard cancellation policy applies to most flexible rate bookings:

2.1 Individual Reservations

• Cancellations made 24 hours or more before arrival date: Full refund with no cancellation fee.
• Cancellations made less than 24 hours before arrival date: One night's room charge plus applicable taxes.
• No-shows: Charged for the first night's stay plus applicable taxes.

2.2 Groups and Events

For group bookings (5 or more rooms) and events, specific cancellation policies will be outlined in your group contract. Typically, these include:

• Cancellations made 30 days or more before arrival: Full refund of any deposits.
• Cancellations made 15-29 days before arrival: 50% of the total booking value.
• Cancellations made 0-14 days before arrival: 100% of the total booking value.

3. Non-Refundable Rates

For reservations made under our "Non-Refundable" or "Advance Purchase" rates:

• Full payment is required at the time of booking.
• These reservations cannot be cancelled, modified, or refunded regardless of the circumstances.
• The full amount will be charged even in case of no-show or early departure.

These rates typically offer significant savings compared to our flexible rates in exchange for the reduced flexibility.

4. Seasonal and Special Event Periods

During high-demand periods (such as holidays, local events, or peak season), more restrictive cancellation policies may apply:

• Cancellations made 7 days or more before arrival: Full refund with no cancellation fee.
• Cancellations made 3-6 days before arrival: 50% of the total stay.
• Cancellations made 0-2 days before arrival or no-shows: 100% of the total stay.

The specific cancellation policy for these periods will be clearly communicated during the reservation process.

5. Modifications to Reservations

5.1 Date Changes

Changes to reservation dates are subject to availability and may result in rate changes:

• If the new stay dates are available, the rate may be adjusted to reflect current pricing for those dates.
• If the modification shortens the stay within the cancellation penalty period, cancellation fees may apply to the cancelled night(s).
• Date changes for non-refundable rates are generally not permitted.

5.2 Room Type Changes

Changes to room types are subject to availability and rate adjustments:

• Upgrades may incur additional charges based on the price difference.
• Downgrades may result in partial refunds, depending on the rate difference and the timing of the change.

5.3 Adding or Reducing Nights

• Adding nights is subject to availability and current rates.
• Reducing nights may be subject to the cancellation policy for the removed night(s).

6. Early Departure

If you check out earlier than your scheduled departure date:

• For flexible rates, you may be charged for one additional night beyond your actual departure date.
• For non-refundable rates, no refund will be provided for unused nights.
• Notify the front desk at least 24 hours before your new departure date to minimize charges.

7. Force Majeure

In cases of force majeure (extraordinary circumstances beyond your control such as severe weather events, natural disasters, government travel restrictions, etc.):

• We will work with you to reschedule your stay without penalty when possible.
• Documentation may be required to verify force majeure circumstances.
• Refunds or credits may be issued at the discretion of the hotel management.

8. Special Circumstances

8.1 Medical Emergencies

In case of documented medical emergencies:

• Provide medical documentation within 7 days of the cancellation.
• The hotel may waive cancellation fees or offer credit for a future stay.

8.2 Bereavement

In the event of the death of an immediate family member:

• Contact the hotel as soon as possible.
• Cancellation fees may be waived with appropriate documentation.

9. How to Cancel or Modify a Reservation

To cancel or modify a reservation, please use one of the following methods:

• Online: Log in to your Sylverique account or use the link provided in your confirmation email.
• Phone: Call our central reservations at +33 1 23 45 67 89 or contact the specific hotel directly.
• Email: Send your cancellation or modification request to [email protected], including your reservation number.

Please retain your cancellation confirmation number for your records.

10. Refund Processing

For eligible refunds:

• Refunds will be processed to the original form of payment.
• Credit card refunds typically appear within 5-10 business days, depending on your bank.
• Wire transfer refunds may take 10-15 business days.

11. Third-Party Bookings

If you booked through a travel agent, online travel agency (such as Expedia, Booking.com), or other third party:

• You must cancel or modify your reservation through the same booking channel.
• The third party's cancellation policy applies, which may differ from our direct booking policy.
• Refunds for these bookings are processed by the third party, not directly by Sylverique.

12. Contact Information

For questions regarding our cancellation policy, please contact:

Sylverique Hotels & Resorts
Reservations Department
123 Luxury Avenue
Paris, France
Email: [email protected]
Phone: +33 1 23 45 67 89