Last Updated: September 15, 2023

1. Introduction

At Sylverique Hotels & Resorts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or stay at any of our properties worldwide.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

We collect various types of information from and about users of our services, including:

2.1 Personal Information

Personal information that you provide directly to us when you:

  • Make a reservation or booking
  • Register for an account
  • Subscribe to our newsletter
  • Participate in surveys or promotions
  • Contact customer service
  • Check-in or stay at one of our properties

This information may include:

  • Name, postal address, email address, and telephone number
  • Payment information (credit card details, billing address)
  • Date of birth and nationality
  • Passport or identification information
  • Travel itinerary, preferences, and special requests
  • Loyalty program membership details
  • Information about companions traveling or staying with you

2.2 Automatically Collected Information

When you access our website or use our applications, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, links clicked, time spent)
  • Location data (with your consent where required)
  • Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Travel agencies or online booking platforms
  • Business partners and affiliates
  • Social media platforms (if you interact with us through them)
  • Public databases and verification services

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

  • Processing reservations and accommodating your stay
  • Customizing your experience based on preferences
  • Enhancing and developing our services
  • Providing customer support and responding to inquiries

3.2 Communication and Marketing

  • Sending booking confirmations and updates
  • Providing information about our properties and services
  • Delivering targeted marketing and promotional offers (with consent where required)
  • Conducting surveys and collecting feedback

3.3 Administrative and Legal Purposes

  • Verifying identity and preventing fraud
  • Processing payments and managing accounts
  • Complying with legal obligations and law enforcement requests
  • Enforcing our terms and conditions
  • Protecting our rights, privacy, safety, and property

4. Disclosure of Your Information

We may share your personal information with:

4.1 Within Our Organization

  • Sylverique properties worldwide to facilitate your bookings and stays
  • Staff and internal departments as necessary to provide services

4.2 Third-Party Service Providers

  • Payment processors
  • IT and cloud service providers
  • Marketing and analytics partners
  • Customer support services

4.3 Business Partners

  • Travel agencies and booking platforms
  • Loyalty program partners
  • Co-branded or strategic partners

4.4 Legal and Other Circumstances

  • To comply with legal obligations
  • In response to valid legal requests (court orders, subpoenas)
  • To protect our rights, property, or safety
  • In connection with a business transaction (merger, acquisition, sale)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to employees, agents, contractors, and third parties who have a legitimate business need. They are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information
  • Withdrawing your consent where processing is based on consent
  • Objecting to processing of your information
  • Requesting restriction of processing
  • Data portability
  • Lodging a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in Section 10.

7. International Data Transfers

Sylverique operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, regardless of where it is processed.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us, and we will take steps to delete such information.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sylverique Hotels & Resorts
Privacy Office
123 Luxury Avenue
Paris, France
Email: [email protected]
Phone: +33 1 23 45 67 89

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy regularly to stay informed about our information practices.